Terms of Service
These Terms of Service (“Agreement”) govern the use of the services provided by Empowered Coaching, owned by Lizl Groenewald, a certified Master Life Coach Practitioner (“Owner”), through the website www.empoweredcoaching.co.za (“Website”). By accessing or using the Website and engaging in coaching services with Lizl Groenewald, you agree to be bound by this Agreement.
1. Services Offered
Lizl Groenewald offers individual coaching sessions and structured coaching packages aimed at supporting clients in overcoming challenges and achieving their goals. Coaching services are provided online or in-person, depending on the agreed format.
Fees for services are provided upon request and may vary depending on the package or service chosen.
2. Client Responsibilities
As a client, you agree to:
Provide accurate and truthful information necessary for the coaching process.
Attend scheduled sessions on time and actively participate in the process.
Understand that coaching is not a substitute for professional therapy, medical advice, or legal counsel. It is your responsibility to seek appropriate professional assistance if required.
You acknowledge that the results of coaching depend on your commitment to the process and implementation of agreed-upon actions.
3. Payment
Invoices and Payment Terms:
An invoice will be sent to the email address provided within 24 hours of your booking request. Payment is due in full prior to the commencement of any coaching session or package. Proof of payment must be emailed to finalize your booking.
Currency:
Payment must be made in South African Rand (ZAR), unless otherwise specified. Payment details will be provided on the invoice.
Payment Methods:
Payments may be made via bank transfer or other approved payment platforms.
4. Cancellations, Rescheduling, and Refunds
Cancellations or Rescheduling:
Clients must provide at least 24 hours’ notice to cancel or reschedule a session.
Cancellations or rescheduling requests made within 24 hours of the scheduled session will incur a cancellation fee equal to 50% of the session cost.
No-Show Policy:
If a client fails to attend a scheduled session without prior notice, the session will be forfeited, and no refunds will be issued.
Refund Policy:
Coaching packages are non-refundable once services commence. Exceptions may apply in cases of unforeseen circumstances, at the sole discretion of the Owner.
5. Confidentiality
All coaching sessions and information shared during the coaching relationship will be treated with the utmost confidentiality. Lizl Groenewald agrees to adhere to applicable laws and professional ethics to maintain the privacy of all client information.
Exceptions to confidentiality include:
Situations where disclosure is required by law.
Situations involving imminent harm to the client or others.
6. Intellectual Property
All content, materials, and resources provided during coaching sessions or on the Website are the intellectual property of Lizl Groenewald. Clients agree not to reproduce, distribute, or modify these materials without prior written consent.
7. Disclaimer and Limitation of Liability
No Guarantees:
Coaching is a collaborative process, and results are dependent on the client’s effort and commitment. No specific outcomes are guaranteed.
Liability:
The Owner shall not be held liable for any direct, indirect, or consequential damages arising from the use of coaching services or the Website. The Owner’s total liability shall not exceed the amount paid by the client for the specific services rendered.
8. Code of Conduct
Empowered Coaching is committed to creating a safe and respectful environment. Disruptive, abusive, or discriminatory behaviour will not be tolerated and may result in termination of services without a refund.
9. Governing Law and Jurisdiction
This Agreement is governed by and construed in accordance with the laws of South Africa.
Any disputes shall be subject to the exclusive jurisdiction of the South African courts.
10. Force Majeure
The Owner shall not be liable for any delays or failures in performance resulting from causes beyond reasonable control, including but not limited to acts of God, government restrictions, or technical failures.
By accessing the Website or engaging in coaching services, you acknowledge that you have read, understood, and agreed to these terms. If you do not agree, you should discontinue the use of the Website and services.